Lead PM and PMO initiatives for the AI Concierge telephone automation service, managing project scope, costs, stakeholders, requirements, customer operations, implementation, and post-launch improvements. The role is based in Tokyo with office work as the general rule and remote work available depending on projects or individual circumstances.
About this role
The role sits within USEN ICT Solutions' internal IT function, advancing company-wide DX through in-house systems. It covers core and surrounding applications including SFA, CRM, MA, CDP, BI, call systems, billing, and accounting, connecting business-user needs with internal technology improvements.
The engineer gathers requirements, designs architectures, databases, and interfaces, then codes and configures systems. Duties include data maintenance, monitoring, incident management, defect fixes, security and performance improvements, project planning and quality control, user and vendor coordination, and workflow analysis. The named environment includes .NET with VB or C#, JavaScript, Python, Terraform, AWS, Azure, SQL Server, and Snowflake. Experience developing web and database systems is required; no language or environment restriction is stated.
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