A new-graduate business-track role spanning consulting, sales, customer success and possible business development, helping companies use CX, data and AI to address business challenges.
About this role
PLAID ALPHA is a consulting organization that supports company growth through customer-experience value. This role turns emerging generative AI and agent technologies into practical value for client businesses and operations, developing repeatable services from themes without established answers. It researches AI and market trends, identifies client problems through executive and frontline interviews, and develops use cases and proposals. Work continues through PoCs, prototypes, initial delivery and outcome evaluation. Examples include chatbot tuning from log analysis, employee agents, AIO content and structured data, and MCP connections between AI and internal or external systems. The role also sets scopes, KPIs and quality criteria, tests with users, supports adoption, and standardizes findings into reusable templates. Requirements include experience advancing client projects, a strong interest in generative AI or LLMs in work or projects, and hands-on AI-tool testing and improvement. Candidates must structure client or user problems, break ambiguity into hypotheses and tasks, collaborate with multiple stakeholders, and consider technology, operations and business together.
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