Manage enterprise accounts for major homebuilders, develop and execute DX strategies, propose SaaS solutions, and lead large customer projects and product-development coordination.
About this role
ANDPAD hires a customer success manager for its largest general contractor customers, super-major and upper-tier firms with annual revenue in the hundreds of billions. Projects at these firms involve many parties, so company-wide DX adoption is hard, and ANDPAD wants to move from tool use on individual sites to a company-wide system that addresses management issues such as profit and staffing.
The manager leads onboarding, adoption and expansion for these customers, aiming for partnerships that solve management issues over three to five years rather than simple SaaS adoption. Work includes leading success activities, designing success plans and projects, designing scenarios up to the next renewal, creating sales opportunities for new products and improvements, and giving feedback to management, product and development. The role calls for proactive proposals and consensus building with decision makers, based on hearing each customer's workflows in detail.
Required, with about three years as a guide, is one of: construction site management experience, even without sales or IT, if the person deeply understands site problems; corporate sales; customer success; or process improvement consulting.
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