Lead PM and PMO work for the AI Concierge telephone automation service, managing scope, costs, stakeholders, requirements, implementation, and improvements to customer operations.
About this role
Within the CEO’s Office, this consultant advances process and systems reform for corporate functions, starting with HR and financial accounting. Across more than 30 group companies, the role maps workflows, identifies structural issues, and develops improvements; the scope ranges from project leadership to hands-on analysis and requirements work. Work includes interviewing business teams, defining requirements, selecting solutions, coordinating vendors, and guiding implementation through adoption. The consultant also manages progress and issues, aligns executives and stakeholders, and prepares proposals. Solutions may include HR and accounting systems, expense and workflow tools, BI, generative-AI services, and a group data platform on BigQuery. Applicants must have experience in at least one of the following: mapping processes and organizing issues; translating business needs into system requirements; leading or joining process-improvement or system-implementation projects; or coordinating across departments, IT, and external vendors. Team-member experience is accepted.
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