Compliance Transformation Consultant

NaLaLys is a Tokyo startup building AI tools to prevent corporate fraud and strengthen compliance. This Customer Relations team role designs and leads compliance and governance transformation programs for enterprise clients (companies with thousands to tens of thousands of employees), going beyond product implementation to redesign operating processes and decision-making structures. Responsibilities include designing product-utilization strategies tailored to each client's organization, analyzing usage and proposing improvements, identifying upsell/cross-sell opportunities, advising on fraud-prevention and compliance/governance frameworks, supporting risk-management and corporate-governance initiatives, handling complex crisis-response cases, and feeding field insights back to the product team. Client matters span embezzlement, data falsification, bribery, information leaks, and harassment across all industries, with deal sizes from roughly 5 million to 50 million yen. Onboarding, Q&A, and troubleshooting are handled by a separate Customer Success team, though this role may support Success work until the team stabilizes. Full-time, based in Minato-ku, Tokyo; remote work is possible, but candidates are expected to live in (or be willing to relocate to) the greater Tokyo area since the role involves client site visits.