Manage product development in the legal domain, focusing on user needs and market trends.
About this role
Money Forward is hiring a Customer Success member for its HR system products, working in implementation consulting as the number of customers of the Money Forward Cloud series grows. The person supports customers who are adopting the HCM and HR systems, going beyond initial setup to fit each customer's HR workflows into the system.
Customer work includes implementation consulting, interviewing customers about their current HR processes, proposing efficient operating processes, collaborating with implementation partners and passing customer feedback to the development team. Within the team the person uses generative AI, shares knowledge and helps design a repeatable onboarding process.
Applicants need two or more years in one of these: HR work such as planning, evaluation operations or talent development, customer success for back-office SaaS such as talent management or HR systems, or implementation or HR and organization consulting. Customer success experience is not required. Evaluation system design and solution sales experience are preferred.
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