Manage product development in the legal domain, focusing on user needs and market trends.
About this role
As Money Forward Cloud grows features and releases new products, adoption is rising fast, and many companies struggle to optimize back-office work. This 'onboarding consultant (Customer Success)' role provides proposal-style onboarding for customers adopting HCM/HR-system products, supporting maximum use — not just initial system setup but 'HR-domain DX consulting': understanding the customer's HR challenges and workflows and translating them into the system. Duties: onboarding consulting for the cloud HR/HCM area, hearing and extracting challenges from current HR-data management and processes, proposing efficient system-based operation to prevent formalization, customer support and partner collaboration, and feeding customer voices back to development; plus team enablement (generative-AI-driven efficiency, knowledge accumulation, onboarding-process design). Full-time; Tokyo (Tamachi).
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