Manage product development in the legal domain, focusing on user needs and market trends.
About this role
Customer Success Manager candidate in the Legal Solution division of Money Forward Business Segment (MFBS), which runs the electronic-contract SaaS Money Forward Cloud Keiyaku (a legal SaaS covering contract management, review, approval and storage), now in a second growth phase.
Customer Success here is a core growth function, not just support: it designs onboarding, adoption, expansion and renewal-rate improvement to build a repeatable success model. The role designs and drives the whole customer lifecycle — onboarding (introduction support, adoption design), renewal, usage expansion, upsell/cross-sell and value communication to executives — with three main responsibilities: making customers succeed and produce results, maximizing customer value through expansion and additional adoption, and designing the CS KPIs, operations and organization. The business is directly under the COO, crossing sales, product, CS and business strategy. Required: customer-facing experience (CS, implementation consulting, pre-sales) or B2B field/account sales in SaaS/IT, plus experience building mechanisms for revenue/usage expansion and renewal. Employment is full-time in Tamachi, Tokyo. The posting is in Japanese.
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