Digital Bank Operations Center Specialist

This full-time role supports the establishment of a new digital bank being developed through a partnership with Sumitomo Mitsui Financial Group and Sumitomo Mitsui Banking Corporation. The position is part of the new Operations Headquarters and is intended for an initial launch team that will build the bank's operations center from the preparation stage through post-launch operation.

Before the bank opens, the role will help conduct user acceptance testing, create and revise operating manuals, and establish practical operating processes. After launch, responsibilities will include smooth operational management and day-to-day execution. The work includes training, operational instruction and support for temporary staff, as well as review and verification work related to corporate account opening, account notifications, anti-money-laundering operations, foreign exchange, lending and contact operations. Depending on experience and preference, the position may also contribute to building the operations center's organizational structure and improving workflows, and may be performed in a leadership capacity.

Required experience is practical banking operations experience, including corporate account opening, foreign exchange, lending, anti-money-laundering work or account notification procedures. Experience at an online bank is desirable. The posting also lists experience creating operating manuals, designing administrative workflows, and instructing, training or managing temporary staff and operators as desirable.

The role is intended for someone who can apply prior banking knowledge to create new operational value, respond flexibly to a changing environment, identify issues independently, and propose and implement solutions. Careful and accurate work, smooth communication and teamwork are also stated expectations.

Employment is as a permanent employee of Money Forward, with an expected secondment to the new company. The work location is the office at msb Tamachi Tamachi Station Tower S, Shibaura 3-1-21, Minato-ku, Tokyo, and requires attendance five days per week. Working hours are 9:00 to 18:00 with a 60-minute break, although the schedule and break time may be moved earlier or later depending on the work, and work beyond scheduled hours may occur. The probationary period is three months from the start date.

The annual salary is JPY 4,800,000 to JPY 8,000,000 under a monthly salary system. The stated compensation includes fixed allowances for 45 hours of prescribed and statutory overtime and statutory holiday work, plus 40 hours of late-night work. The examples range from JPY 400,000 per month, including JPY 115,670 in fixed allowances, to JPY 666,667 per month, including JPY 192,740 in fixed allowances.

Holidays include Saturdays, Sundays and national holidays, plus annual paid leave, three days of summer leave, two days of winter leave, and year-end and New Year leave from December 31 through January 3. Benefits include social insurance, a nearby housing allowance, a nearby moving congratulatory payment, a rent payroll-deduction program, health and gynecological checkups, influenza vaccination, book-purchase assistance, a corporate defined-contribution pension, and an employee stock ownership plan. Discounts are available from contracted providers for rental brokerage, housekeeping, babysitting and online English conversation services. A high-performance bonus may be paid based on semiannual evaluations, but it may not be paid depending on company performance.

The selection process consists of a casual interview or document screening, two to three interviews, and a final selection. A reference check may be conducted around the interview stages. The scope of duties and work locations may change according to company policy.