Lead inside-sales planning and operations for freee’s SaaS products, develop team members, manage hiring and performance, and improve customer handoffs with marketing and field sales.
About this role
This full-time, mid-career position supports the launch of a new HR BPaaS service within a business that is expanding into BPaaS and AI. The role combines IT consulting and business development, with responsibility for turning customer problems into products or services.
Day-to-day work includes joining customer implementation-support projects as a project leader or consultant, identifying operational issues, and developing solutions. The successful solutions are to be established as best practices and refined into services that can be delivered consistently. The role also helps build the foundation for expanding the IT consulting team and designs business growth with potential use of AI in view.
The business context is an integrated cloud-software platform for small businesses and individuals, covering areas such as accounting, human resources and labor, sales management, tax filing, and electronic signatures. This position focuses specifically on establishing an HR BPaaS offering and supporting customers with human-resources and labor-related operations.
Required experience includes at least one of the following backgrounds: designing labor-operation support or providing system-implementation support at an outsourcing or BPO company; leading back-office-related projects at a consulting firm or SIer; or leading human-resources and labor-system implementation or operations projects at an HR-system vendor or similar company.
Preferred experience includes knowledge of human-resources and labor operations such as attendance management and payroll calculation; project experience in ERP or HR technology; business-process improvement or system implementation at an SIer, IT vendor, or operating company; BPaaS or SaaS implementation and operations support; leadership of a small team or a new-project launch; and coordinating multiple stakeholders to move projects forward.
The posting seeks someone who can understand customers’ operational problems in depth, execute strategic solutions, build new businesses, teams, and processes from the ground up, think autonomously, involve others, and establish long-term partnerships through strong communication. The stated culture emphasizes collaboration across diverse backgrounds and sustained performance over reliance on individual effort or long working hours. The position is located in Tokyo, and online interviews are available.
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