Inside Sales Manager Candidate

This full-time inside sales manager candidate role leads an organization that helps deliver freee’s integrated cloud products to small and medium-sized businesses. The products cover areas including accounting, human resources and labor management, sales management, applications and signatures. The role is responsible for developing members who can translate the value of combining multiple products into solutions for customer management issues and for maximizing team performance.

Responsibilities include planning and executing activities needed to achieve business targets, defining the talent required and supporting recruitment, and helping members grow through performance management, development and evaluation. The position also defines sales functions and designs related operations and organizational structures based on business strategy. It includes building operating processes and monitoring methods, as well as planning and promoting initiatives with the marketing and customer success organizations.

Inside sales at freee is focused on more than appointment setting. The team speaks with customers who have made inquiries, understands their current challenges and desired outcomes, explains the services and helps them form a practical usage image. The team analyzes data to continuously improve the quality of appointments, organizes customer circumstances, raises their level of interest and connects suitable opportunities to field sales at the right time. The role also works with marketing to improve campaigns and with field sales to review the content required for sales meetings.

The assignment may cover new or existing business depending on the candidate’s experience and preferences. The business is strengthening inside sales for new products and is pursuing AI use, new business launches and further development of its SMB market. Preferred experience includes management in a The Model-style sales organization, organizational improvement using CRM or SFA tools such as Salesforce, work in a new-business launch or rapid organizational expansion, and independently designing and completing an outbound process from target selection through list creation and calling.

Required qualifications are at least two years of experience in corporate sales or inside sales for intangible products, plus at least one year of leadership or management experience in that area, such as managing member activity, managing KPIs or developing members through one-on-ones. The position is based in Tokyo. Online interviews are available. The posting is categorized as mid-career recruitment.