Inside Sales Manager Candidate

Raksul is establishing an in-house inside sales (IS) function for its group company Novasell, replacing a previously outsourced team. This is a manager-candidate role to build the new IS team from scratch: designing and running outbound/inbound sales activities (calls, email, other channels) against marketing-generated leads, migrating operations from the outsourced provider (talk scripts, KPI design, SFA/CRM setup), using AI to improve efficiency and repeatability, and monitoring KPIs through PDCA. The role also covers recruiting, training, and managing full-time and contract callers, and coordinating pipeline handoffs with marketing and field sales. The team currently has one supervisor and three callers; this position becomes the team's manager. Requirements: 3+ years of B2B inside sales experience (outbound or inbound), a track record of hitting meeting/appointment KPIs, and basic SFA/CRM skills. Preferred: experience building or systematizing an IS operation, team leadership experience, active use of AI tools, and IS experience with intangible products such as SaaS. Full-time position based at the Azabudai office in Minato-ku, Tokyo, on a hybrid schedule requiring roughly four days of office attendance per week, under a flextime system with core hours. Annual salary is 6,624,000-7,200,000 yen depending on experience, plus bonuses paid twice a year (September and March).