Propose IT products and solutions for customer business needs, from infrastructure refresh and security to cloud adoption and process automation.
About this role
Plan IT services around customer needs and changes in how businesses work. Research markets, analyze data and develop service, product and content ideas with a team, using customer feedback and technology trends to shape new offerings.
Responsibilities include web marketing and promotional PR, followed by analysis and improvement after release. Examples of the team’s services include inquiry-automation chatbots, support for web meetings and chat tools, GIGA School support and web marketing implementation.
The role emphasizes understanding customers and collaborating to turn ideas into services. Initial and continuing training develops basic IT knowledge and planning skills, including for people entering IT from other industries.
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