Lead customer research and product strategy for large financial projects, defining value, prioritizing work, directing web/app UI/UX, aligning stakeholders, and improving KPIs after release.
About this role
This Web Director works in customer engagement for WealthNavi’s financial service and robo-advisor. The role shapes customer experience across the website, smartphone app, and customer communications, linking digital planning with the service’s broader financial-platform development.
The director combines quantitative analysis with user interviews and other qualitative findings to understand customers, define value for assigned themes, and set initiative direction. Responsibilities include planning and directing website and app UI/UX work, coordinating CRM measures and campaigns, managing release progress, and using repeated PDCA cycles to improve KPIs. The role tests hypotheses from multiple perspectives rather than relying on numerical data alone.
Applicants must have experience planning and executing customer-focused initiatives for a web service based on customer understanding, and experience continuously using PDCA to improve KPIs. These are the posting’s stated mandatory requirements.
This is an AI-generated summary of the employer's original posting — details can be incomplete, out of date or simply wrong. Always confirm everything on the official posting before applying.
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