Redesign client workflows around AI, identify operational problems on site and lead concepts, experiments and implementation while teaching teams to run solutions themselves.
About this role
HEROZ is hiring a customer-success manager for BLOOMWORKS recruitment support. The goal is to help clients operate recruiting independently through AI, clear measures and repeatable processes.
The manager remains a hands-on consultant while guiding two team members. Work includes recruiting strategy, KPIs, sourcing and interview advice, AI adoption, progress management, and proposals and closing for new engagements. Standardising service quality, manuals and shared knowledge supports growth, alongside participation in new service development.
Applicants need at least three years in customer success, independently designed and delivered solutions to client problems, and parallel project management. Practical AI use or strong willingness to learn is required; recruitment-sector experience is preferred. Annual pay is JPY 7–9 million. Remote work needs advance approval, and grade determines discretionary work or flexitime. Stated monthly compensation includes twenty fixed overtime hours.
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