Customer Success Manager

This Customer Success Manager role sits in Geniee’s B2B SaaS business for GENIEE CHAT and GENIEE ENGAGE, in the CX and marketing domain. It helps clients address business issues, use the services effectively, and improve experiences for their end users as product solutions expand.

Responsibilities include project and stakeholder management, onboarding, conversion-improvement planning, regular client reporting, loyalty initiatives, and incident follow-up. The CSM structures client-specific issues, proposes success plans and advanced product usage, and develops customer-health, upsell and cross-sell approaches. The role shares success cases, supports team-productivity projects, and coordinates with sales and product development. Named practices include using user-behavior and attribute data, analysis and insight generation, LTV improvement, and PDCA execution.

Applicants must have at least two years of client-facing experience, such as customer success, consulting or existing-account sales, plus at least two years of project management or stakeholder management experience.