Support Service Cloud sales by assessing customer needs, shaping solution architectures, configuring tailored demos, resolving technical objections, and preparing proposals.
Operations Senior Manager, Deal Risk Management (Professional Services)
About this role
Within Salesforce’s Customer Success Group, this senior manager sits in Professional Services Operations and supports Japan’s Professional Services business. The role is Japan’s delegate to the Global Services Deal Strategy team, managing risk for large implementation engagements from contract setup through delivery and revenue recognition.
The manager leads Deal Risk Assessment for complex opportunities, organizes mitigations using a Risk Breakdown Structure, and gives senior leadership analysis of risk, investment viability, staffing and cost feasibility. Duties include contract guidance, paid/unpaid scope separation, ASC 606 revenue-impact assessment, compliance, security and personal-data protection, PrivacyMark and BCP activities, AI-tool governance and mentoring.
Required qualifications include proposal review and contract examination, six or more years in Professional Services or consulting, three or more years in deal structuring, and risk-assessment experience on large implementation projects. Candidates must explain contract and project structures logically, demonstrate sound ethical judgment, coordinate Sales, Delivery, Legal, Finance and global Operations stakeholders, and advance engagements autonomously without formal decision authority.
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