Solutions Consultant (Presales)

PLAID is recruiting a Solutions Consultant (Presales) to lead technical projects for new KARTE implementations and expanded use among enterprise customers, particularly in finance, retail, and apparel. The role addresses the complexity of customers’ existing systems and organizational structures by connecting business needs with technically feasible solutions.

The consultant works with Sales to identify customers’ management and business challenges, develop a technically supported solution strategy, and complete the process from solution creation through proposal. The role also involves building and delivering value-focused demonstrations based on customers’ data-use scenarios and business workflows, rather than providing product explanations alone.

A central responsibility is translating customers’ abstract requests into specifications that engineers can implement. The consultant also explains technical constraints in terms of customer benefits, such as reducing operational workload. After understanding the customer’s existing systems and data environment, the consultant designs how KARTE should be connected to achieve effective performance and leads validation work that demonstrates the feasibility of the proposed approach.

The position works with Sales, the Product team, and professional services such as ALPHA. It also develops reusable success patterns for specific industries, including finance and retail, feeds that knowledge back to Sales and Product, and provides internal training or education to improve the organization’s understanding of the market.

The named technical and domain context includes KARTE, first-party data utilization, customer data environments, existing-system integration, architecture design, technical feasibility, and cloud infrastructure.

The team shares expertise such as product-specific technical feasibility, cloud infrastructure, and communication channels while assigning a clear owner to each project. Members coordinate with stakeholders to decide where to invest their limited time and work strategically toward the team’s annual contract value target.

The work location is PLAID’s headquarters at GINZA SIX in Chuo, Tokyo, or other locations designated by the company. The role uses a hybrid arrangement combining office and remote work. The business side currently generally works from the office three days per week, and the company may request a certain number of office days depending on company and team circumstances.