Transaction Banking Sales, Cash Product Implementation and Customer Support

This role covers transaction banking sales together with cash product implementation and customer support. Responsibilities include working with the overseas business team to propose overseas cash management, foreign-exchange and other solutions linked to clients’ commercial and cash flows for Japanese corporate headquarters. The role also involves understanding customer business challenges, competitive conditions, market conditions and regulations related to overseas transaction opportunities, and accumulating relevant knowledge.

The successful candidate will plan and propose new product releases based on customer needs, share successful cases and regulatory information with related departments and overseas locations, and provide cash product implementation and customer support for multinational companies. The role leads implementation for overseas cross-border projects and provides education and personnel development related to implementation and customer support, including for overseas teams. Customer feedback is also provided to sales, product development and planning teams.

Five or more years of experience in transaction or market-related fields is preferred. Candidates without this experience may instead have relationship-management experience with large or upper-middle-market clients or experience at an overseas location. The role requires a person who can deeply understand market and customer conditions, create competitive added value in transaction banking, and strategically conduct Tier 1 customer sales, initiative planning and product development planning. The candidate must be able to lead cross-border projects involving head-office products and serve as the customer contact. An international perspective and communication skills are desired, and English is required. Experience providing education and personnel development for implementation and customer support, including with overseas teams, is preferred.

The position is based in Tokyo. The work location may be changed to a location designated by the company, including a place where telework is performed. It is a permanent, full-time employee position with a six-month probationary period; salary is unchanged during probation. Standard hours are 8:40 to 17:10, with 7.5 scheduled working hours and a 60-minute break, although flextime may apply depending on the department. Overtime and holiday work may be required. Holidays include Saturdays, Sundays, public holidays and year-end and New Year holidays. Annual paid leave is 21 days, subject to adjustment in the first year. Benefits include transportation reimbursement, a lunch subsidy, social insurance, an employee stock ownership plan, babysitter childcare discounts, housing-related programs, asset-building support and leisure support.