Manages strategic suppliers across Bloomberg’s Japan supply chain, monitoring service, quality, delivery, cost and compliance while resolving issues and driving operational improvements.
About this role
The Workplace Experience Manager leads workplace experience for Bloomberg’s Tokyo office within Workplace Operations and Supply Chain. The role covers Front of House and workplace services, events, catering, room reservations, group visits and VIP arrivals, coordinating with Security, Facilities, Supply Chain, Marketing, Audio Visual, and technology partners.
The manager directs vendor service delivery through KPIs and SLAs, uses workplace data, employee feedback and workplace technology to improve services, and advises on event planning, reservations and ticketing. The role also manages budgets, vendor invoices and financial controls. Applicants need experience in workplace operations, facilities, hospitality, corporate services or another high-touch service environment; experience with third-party vendors; strong stakeholder management; and the ability to manage competing priorities. Fluency in Japanese and English, with strong verbal and written communication, is required.
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