Lead customer-success operations through program and project management, process improvement, KPI analysis, and cross-team change initiatives supporting Salesforce service delivery.
About this role
Logizard is hiring customer support for its cloud warehouse-management and store systems. The role keeps customer operations running by identifying issues and guiding them through resolution.
Responsibilities include phone and email enquiries, fact gathering, initial data and log investigation, escalation to implementation, development or infrastructure teams, and clear explanations and follow-up. Cases become FAQs and shared knowledge to improve future support.
The company assesses business-to-business customer support, prioritisation and basic IT or logistics understanding or willingness to learn; applicants need not satisfy every criterion. WMS, technical investigation and SQL or integration knowledge are preferred. Annual pay is JPY 4.5–6.5 million, with overtime fully paid. Remote work has minimum office attendance. After training, weekend support is scheduled about once every two months, with allowance and substitute leave. Daily shifts are 9:00–17:30 or 10:30–19:00.
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