Support the introduction of Chemican's chemical risk management AI, managing data and customer interactions to improve work processes.
About this role
A Customer Success role at a startup whose AI platform manages chemical safety-data-sheet (SDS) documents and chemical-risk information for manufacturers, evolving from SDS digitization and centralized management toward a risk platform that visualizes and evaluates chemical risk. Demand has surged amid SDGs and regulatory tightening (major 2024 labor-safety-law revisions), with many large enterprises already adopting it in a 40-trillion-yen market. Reporting to the business owner, the role handles customer support: supporting adoption of the chemical-risk-management AI. Responsibilities include progress management of digitizing and registering customer documents, handling errors and bugs, running online kickoff meetings, proposing and supporting product-usage improvements, running online training sessions, checking and supporting activation, and confirming contract renewals and issuing renewal invoices. Joining offers startup core-member and customer-success-team-launch experience in a fast-growing service. Tools include Slack, HubSpot, Google Workspace and Zoom. Full-time.
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