Guides Salesforce customers from business goals to platform adoption, translating product capabilities, updates, and risks into practical value with IT and executive stakeholders.
About this role
This role sits in Salesforce’s Signature Support team, providing advanced assistance to enterprise customers and partners using Salesforce products and services. It investigates incidents, usage questions, performance problems, and alerts; coordinates critical issues with Customer Success Managers; escalates complex investigations to development; and acts as a technical lead supporting team growth and operational improvement.
The scope covers HTML, CSS, JavaScript, frontend frameworks, APIs, SQL, Java, application servers, and databases. Work may involve relational data, high-volume or multitenant environments, API-based programming, software life cycles, and Salesforce operations or development. Named services include Agentforce, Data Cloud, Sales, Service, Platform, Industry products, and Proactive Monitoring.
Applicants need 10+ years of technical support experience at an enterprise software or cloud company, deep knowledge in at least one stated technical area, and practical experience in one listed area. Structured troubleshooting, cross-functional collaboration, team-member development, and English reading, writing, and listening are required.
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