Rent Guarantee Service Screening Specialist

This role handles screening for a rent guarantee service. The position receives screening applications from real-estate companies for people seeking to rent a home, store, or office, investigates the submitted information, makes telephone calls to verify applicants’ identities, and responds to telephone and email inquiries, mainly from real-estate companies. The average workload is approximately 10 screening cases per person per day.

The role supports reliable transactions for both applicants and real-estate companies. It also includes proposing operational improvements. The work provides experience in real-estate industry fundamentals, contract-related knowledge, and approaches to screening and risk judgment. Team members coordinate to move work forward, and the expanding organization offers opportunities to become involved in management depending on motivation and performance.

Required qualifications are basic PC skills, including accurate and fast data entry, and communication ability. Preferred experience includes credit-related work in the real-estate or financial industries, rent guarantee operations, or call-center management. The posting also seeks people who can balance speed and accuracy, take responsibility for their work, collaborate through smooth communication, address difficult issues persistently, and actively learn new knowledge.

The department has approximately 15 members spanning their 20s to 40s, with many employees in their late 20s to early 30s. About 70% of members joined mid-career, including people changing from other industries. Training is provided during the first two days, covering human resources, the service, and the work. From the third day onward, a senior employee provides one-to-one on-the-job training. People without prior screening experience are currently working in the team.

This is a full-time position at the Meguro Central Square office in Shinagawa, Tokyo. Standard working time is 7 hours 30 minutes per day with a 60-minute break; an example schedule is 9:30–18:00. Shift work may include Saturdays, Sundays, and public holidays, approximately two to three days per month. Annual holidays total at least 125 days. The annual salary range is 4,000,000 to 6,500,000 JPY, with the annual amount divided into 14 payments; one fourteenth is paid separately in June and December. The monthly amount includes deemed wages for 25 hours. Benefits include social insurance, transportation expenses, a Remote Worker allowance, qualification incentives, leave programs, childcare and nursing-care leave and reduced-hours arrangements, and various group service discounts and welfare programs.