Support customer onboarding, manage inquiries, and provide feedback for product improvements in a customer success role.
About this role
Customer Support Ops at Money Forward, seconded to Money Forward Kessai (B2B deferred-payment, business cards, early-payment and invoice card-payment; JPY 280bn+ handled). As business grows and processes get complex, build more efficient, reproducible operations: drive business improvement and operation design - process optimisation, FAQ/knowledge development, quality improvement, Voice-of-Customer utilisation, CRM-tool operation and AI use - structurally grasping field issues and driving improvement to adoption with stakeholders. Location: Tamachi, Tokyo.
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