Guides Salesforce customers from business goals to platform adoption, translating product capabilities, updates, and risks into practical value with IT and executive stakeholders.
About this role
Within Slack’s Customer Experience team, this role provides technical customer support for a web-based collaboration product. It sits between customers and the product organization: the work focuses on helping users resolve issues while turning recurring problems and feedback into input for development and quality assurance.
The engineer handles customer enquiries through email and chat, triages requests, identifies and documents reproducible bugs, and helps test features and fixes. The posting names OAuth, Single Sign-On, software development life cycle concepts, networking, Windows, Linux, macOS, mobile operating systems, and Slack support as relevant knowledge or experience.
Consideration requires prior technical or desktop support experience with web-based software, experience supporting or selling Slack, knowledge of the stated support areas, and a university degree or equivalent professional experience.
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