Provides designated technical support for RHEL customers through web and phone channels, diagnosing Linux issues, coordinating solutions with engineering teams, and sharing knowledge internally.
About this role
The Senior Software Maintenance Engineer joins Red Hat’s Customer Experience and Engagement team to support Red Hat Enterprise Linux (RHEL) in hybrid-cloud environments. The role works with system administrators, architects, and solution engineers who are often customers’ last-level technical contacts, linking their issues with development and quality engineering teams.
The engineer owns production-support issues through resolution, investigates complex problems, documents solutions in the global knowledge base, and prioritizes issues with development. The work uses Linux networking and administration knowledge to turn customer needs into product improvements.
Applicants need production-support experience, a bachelor’s degree or higher in computer science or a related technical field or equivalent IT experience, and five or more years of enterprise Linux or UNIX experience. They must know service management, networking, filesystems, and memory management, troubleshoot well, and communicate clearly with customers at different technical levels.
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