Provide senior technical support for Red Hat Enterprise Linux in hybrid-cloud environments, resolve complex customer issues, share knowledge, and coordinate with developers and QE to improve the product.
About this role
This role provides designated technical support for customers using Red Hat Enterprise Linux and sits at the intersection of customer support and Red Hat engineering. The engineer works directly with customers to understand support priorities, investigate complex technical issues, and improve the quality of their support experience.
Day-to-day work includes web-based and phone support, technical diagnostics, troubleshooting, debugging, Linux system installation, configuration and maintenance, and basic Linux container administration. The role also involves documenting solutions in Red Hat’s global Knowledge Management System, sharing troubleshooting guidance with other engineers, and consulting with engineering teams to improve solutions and customer satisfaction.
Applicants need strong technical and non-technical communication, excellent troubleshooting and debugging ability, Linux system administration experience, basic knowledge of Linux containers, and at least five years of relevant experience.
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