Guides Salesforce customers from business goals to platform adoption, translating product capabilities, updates, and risks into practical value with IT and executive stakeholders.
About this role
The Senior Success Architect sits in Salesforce Customer Success, advising Signature Success Plan customers on the Salesforce Core Platform, Agentforce, and Data360. The role connects product expertise, architecture, and technical strategy with customers’ AI and data strategies, helping them address use cases, operating concerns, architecture reviews, product changes, and adoption of strategic features.
Work includes implementation best practices, technical recommendations, Salesforce-environment reviews, and support for data models and AI-agent design, optimization, and adoption. The posting names AI/LLM frameworks such as LangChain and LlamaIndex, prompt engineering, Snowflake, and BigQuery. Required qualifications are 5+ years overseeing strategic solutions for cloud-based technology implementations, 3+ years with Salesforce Core Platform, AI/LLM implementation or operations experience, deep data-modeling and enterprise-platform knowledge, and experience with large, technically complex customers. Candidates must also communicate with stakeholders at all levels and translate technical concepts into business requirements.
This is an AI-generated summary of the employer's original posting — details can be incomplete, out of date or simply wrong. Always confirm everything on the official posting before applying.
Similar jobs
Supports Japanese Slack customers through email and chat, investigates and documents bugs, triages issues, and partners with product and QA teams on fixes and new features.
Provide advanced technical support for enterprise Salesforce customers, investigating incidents, performance issues, alerts, and escalations across web, API, SQL, Java, and database technologies.
As a Customer Reliability Engineer, you will investigate and support technical problems for users of the Messaging Platform, ensuring high-quality service.
Supports Windows identity environments by diagnosing complex Active Directory, authentication, Group Policy, PKI, and hybrid identity issues through logs, traces, and troubleshooting.
The role provides corporate IT support and calls for technical support and project-lead experience, plus Microsoft Windows, Cisco networking, and related IT qualifications.