Provide high-level support for electronic trading clients, resolve trade-related issues, explain product functionality, and relay customer feedback to Sales, Product, and Engineering.
About this role
Bloomberg is hiring a User Support - On-site Technical Support specialist (Japanese speaker) in Tokyo to provide on-site technical support to users — addressing issues and questions with Bloomberg's products and terminal, troubleshooting technical problems, and ensuring a great client experience. Full-time; Tokyo, Japan.
This is an AI-generated summary of the employer's original posting — details can be incomplete, out of date or simply wrong. Always confirm everything on the official posting before applying.
Similar jobs
As a member of the Enterprise Technology Services group, you will maintain technological stability and mitigate financial risk for clients across Bloomberg solutions. You will service production needs and develop strong client relationships.
Supports Bloomberg clients through the ADSK Help Desk, resolves data inquiries, coordinates with domain teams, and uses analysis and problem solving to improve client experience and workflows.
Lead go-to-market execution for Loglass AI IR through account executive or customer success work. Build repeatable sales and CS processes and connect customer feedback to product strategy.
Guide customers through data and analytics DX roadmaps, monitoring progress and outcomes, planning adoption and training, running reviews, and identifying opportunities to expand services.
Manage a B2B SaaS support team, develop members, improve KPIs and workflows, analyze customer data and feedback, and coordinate with Customer Success, Sales, CRE, and Product on quality, automation, and retention.