Customer Success, Food License Sharing

This customer success role supports restaurant partners using Fushare, a food license-sharing service. Responsibilities cover the customer journey from post-launch onboarding through ongoing consulting to improve sales and feedback to the product team.

The work includes analyzing partner data, proposing and supporting actions to maximize revenue, and recommending additional food brands through upselling and cross-selling. The role also supports registration and operations on delivery platforms including Uber Eats, Demae-can, and Wolt. Other duties include proposing and analyzing in-platform advertising, planning campaigns and reviewing their effectiveness, recommending brand introductions and sales-improvement measures for in-store food sales, and supporting promotions.

Applicants must have at least one year of professional experience. Customer-facing negotiation experience is welcomed, including experience in customer service, sales, or call centers regardless of industry. Experience in customer success or customer support and basic PC skills such as Excel and email are also welcomed. The posting describes a preference for people who take responsibility for partner success, learn from feedback, focus on numerical targets, communicate carefully, and work effectively with a team.

The CX team is small and works with the sales department; the successful candidate will be a central team member. The assigned company is WannaEat Co., Ltd. Its business includes virtual restaurants and food license sharing, with a service offering access to more than 60 food brands for restaurant delivery operations. The role supports restaurant partners in improving their business through these services.

Employment is as a contract employee. Contracts are renewed every three months, the stated maximum contract period is three years, and there is a system for promotion to permanent employment. Renewal is available based on work proficiency and performance, with no stated renewal limit. Monthly pay is JPY 316,666 to JPY 350,000, including an allowance for 25 hours of deemed work; excess hours are paid separately.

The workplace is in Shinagawa, Tokyo. Work uses a flextime system, with no core time stated in the formal working conditions; another section says core-time details will be provided during selection. The guideline schedule is 10:00–18:30, with 7.5 standard working hours and a 60-minute break per day. Office attendance is the baseline, with remote work available up to two days per week. Annual holidays total 125 days, including weekends and public holidays, with annual paid leave, summer leave, year-end and New Year holidays, refresh leave, condolence leave, maternity and childcare-related leave, nursing and caregiving leave, and reduced-hours options.

Benefits include health, pension, employment, and workers' compensation insurance; commuting expenses; a remote worker allowance; condolence payments; qualification incentives; U-NEXT and other group service discounts; use of company recreation facilities and resort facilities; theme-park and sports-club subsidies; an employee stock ownership plan; savings and defined-contribution pension plans; group insurance; health checkups and medical examinations; sports and influenza vaccination support; household medicine access; online medical consultation; smoking-cessation support; and various partner discounts.