AI Concierge Software Engineering Manager

This role leads the design, development, deployment, and continuous improvement of response flows for AI Concierge, an automated telephone response service. The engineer works with sales staff to interview clients, identify issues in their telephone operations, and define technical specifications for each response flow. Responsibilities include developing new and customized functions, modifying existing features, coordinating delivery with related departments and external partners, managing project progress, resolving technical issues, testing before release, analyzing results after implementation, and proposing and implementing improvements.

Required qualifications include at least three years of professional web development experience; experience with Python and frameworks such as Django or FastAPI, or with TypeScript and React; experience leading an engineering team, including management and progress control; development and operations experience in cloud environments such as AWS or Azure; design and operations experience with MySQL or PostgreSQL; experience in requirements definition and detailed design; direct experience coordinating specifications and solving issues with clients; and experience developing in an Agile or Scrum team.

Preferred qualifications include practical project manager experience, with PMP certification welcomed; experience developing or implementing chatbots or automated voice response systems; and knowledge of software development processes such as ASPICE and functional safety.

The product is used to address labor shortages and operational efficiency issues for client companies. The position is part of a four-engineer team and covers work from client requirements definition through design, implementation, deployment, and post-deployment improvement. The team discusses technical issues and specifications through Slack and a weekly meeting. Onboarding pairs the new hire with an OJT trainer for about one month, followed by gradually expanding responsibilities and expected ownership of a small client project after approximately three months. Potential future paths include tech lead, project manager, and engineering manager roles.

Employment is full-time with an annual salary of JPY 8,000,000 to JPY 10,000,000. One fourteenth of the annual salary is paid monthly, with an additional one-fourteenth paid in June and December. The annual salary is reviewed once a year in November, and monthly compensation includes deemed pay for 25 hours or the equivalent. The work location is in Jingumae, Shibuya, Tokyo. Flextime applies with core hours from 10:00 to 18:00, eight standard working hours per day, and a 60-minute break; the usual schedule is 10:00 to 19:00. Office attendance is generally required, although remote work may be used depending on project circumstances and personal needs. Annual holidays are at least 125 days, with weekends and public holidays off. Benefits include social insurance, an employee stock ownership plan, savings and defined-contribution pension programs, qualification incentives, transportation support, a remote worker allowance, group insurance, health checkups, and other stated leave and welfare programs.