Own new-business sales for VoiceAgent, from target selection and lead generation through proposals and closing, then hand off to customer success and share customer needs internally.
About this role
AI Shift, the CyberAgent Group AI company, is hiring a Customer Success lead for its "AI Worker" generative-AI and AI-agent projects. The role leads business-reform projects for enterprise customers, from strategy through building and adoption.
The person works across the project phases depending on experience. In strategy, that means organising the customer's operations, designing the ideal state and KPIs with generative AI, and proposing use cases and requirements. In accuracy verification and requirements definition, it means building lightweight implementations, testing accuracy, and writing accuracy-improvement reports and requirements documents. In development, operation and adoption support, it means building to specification, drawing up operation and revision plans, and creating a roadmap.
Applicants need at least two years of corporate sales experience, together with either solution-style sales at a systems integrator, contract developer or IT consultancy, or sales or customer success aimed at large enterprises. Experience selling generative-AI or LLM products, project management, in-house digital transformation work and team management are preferred.
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