Responsible for expanding sales channels for insurance products, including planning and managing KPIs with various Rakuten Group companies.
About this role
This manager role sits in the second Claims Services Department of Rakuten General Insurance’s Claims Services Division, which handles insurance and compensation payments following automobile accidents. The department mainly serves auto-insurance cases, and the manager leads service-center members while also carrying individual claims. The work includes investigating bodily-injury and property-damage claims, negotiating settlements, agreeing claim amounts and processing insurance payments. Injury investigations can involve medical inquiries and calculations of lost wages and lost future earnings. The manager monitors team workload and case progress, supports final decisions on complex or high-value cases and handles them directly when needed. Decisions follow relevant laws, precedents and internal rules; the role also coordinates with lawyers, medical institutions and other related organizations. Applicants need claims-services experience in a managerial capacity and management experience. The position combines direct responsibility for cases with oversight of team operations and support for sound decisions on difficult claims.
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