Lead PM and PMO initiatives for the AI Concierge telephone automation service, managing project scope, costs, stakeholders, requirements, customer operations, implementation, and post-launch improvements. The role is based in Tokyo with office work as the general rule and remote work available depending on projects or individual circumstances.
About this role
This role handles qualified sales opportunities for SaaS and AI solutions based on Google Workspace and Microsoft 365. The position takes over opportunities passed from sales and manages customer discussions, solution proposals, and closing from a technical and business perspective. It is focused on solution design and proposal work rather than cold calling or door-to-door sales.
The customer base consists of mid-sized companies with approximately 100 to 500 employees. Daily responsibilities include handling and progressing around two to three concurrent meetings, identifying issues related to customers’ office environments and IT infrastructure, and designing suitable system configurations and usage approaches. The role also includes demonstrating Google Workspace and Microsoft 365, building and configuring demo environments, preparing proposals and quotations, closing deals, and proposing upsell and cross-sell opportunities to existing customers.
Required experience includes at least three years of sales experience in field sales or presales for SaaS products at a Google Workspace or Microsoft 365 reseller or SaaS manufacturer. Candidates must have practical experience covering customer interviews, solution design, demonstrations, and closing, as well as corporate sales and proposal experience for mid-sized companies. Technical operation skills for building and configuring demo environments are required.
Experience in presales, sales engineering, or implementation support engineering is welcomed. Related certifications, including Google Certified Trainer and MS-900, experience managing several meetings in parallel each day, and a record of upselling or cross-selling to existing customers are also welcomed.
The business supports the selection, implementation, adoption, and consulting use of more than 20 SaaS services, including Google Workspace, LINE WORKS, and Cybozu products. The role may combine Google Workspace and Microsoft 365 with Gemini and Copilot to develop practical generative AI proposals.
The team has 30 members, including two department managers, five section managers, and 21 members. The business division has approximately 65 employees. Onboarding begins with training on the company and internal tools, followed by video content and training programs from partner companies.
The position is full-time and based in Shinagawa, Tokyo. The work schedule is flextime with no core hours, a standard working time of 7.5 hours per day, and a 60-minute break. Remote work is possible, with attendance at the office approximately three days per week. Annual holidays total at least 125 days, with Saturdays, Sundays, and national holidays off. Benefits include social insurance, transportation expenses, a remote worker allowance, qualification incentives, defined-contribution pension, employee shareholding, health examinations, and various company and group service discounts.
This is an AI-generated summary of the employer's original posting — details can be incomplete, out of date or simply wrong. Always confirm everything on the official posting before applying.