Lead PM and PMO work for the AI Concierge telephone automation service, managing scope, costs, stakeholders, requirements, implementation, and improvements to customer operations.
About this role
This is a full-time corporate sales position with USEN ICT Solutions, which provides business customers with network, security, mobile, cloud, data-center and other ICT services. The role focuses on helping stores and small and medium-sized businesses address operational efficiency, staffing and digital transformation needs.
The salesperson conducts customer interviews to understand the business, goals and underlying issues. The role is field sales, although approximately 90% of customer meetings are held online, allowing the team to serve customers nationwide. Based on the issues identified, the salesperson combines network services with security, cloud services, SaaS and DX tools to create tailored proposals. The work includes supporting customers during implementation and continuing to respond to new issues as their businesses develop, rather than ending the relationship at the time of order. Presales specialists and manufacturer representatives can join meetings and provide technical support when advanced ICT expertise is required.
The position serves customers in a range of industries, including manufacturing, telecommunications and government. The solutions and tools include communications networks, security, cloud, SaaS, DX promotion tools, AI and data-analysis tools. The role requires interest in ICT services and at least two years of corporate sales experience. Experience in the IT industry and experience developing or training sales agents are welcomed. The role also favors people who can listen carefully, identify latent customer needs, learn about ICT, AI and new trends, act independently toward targets, focus on creating solutions rather than simply selling products, and collaborate with internal and external teams.
The sales organization has 115 people across nine departments and 17 sections. Cross-department communication is active, and technical issues can be escalated to specialist teams. New employees spend approximately one month learning the basic knowledge of the services covered in training, then join a team and receive one-to-one on-the-job support from a more experienced colleague. After establishing results as a sales representative, employees may pursue management or specialist career paths depending on their interests.
The position is based at Meguro Central Square in Kamiosaki, Shinagawa, Tokyo.
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