Lead PM and PMO work for the AI Concierge telephone automation service, managing scope, costs, stakeholders, requirements, implementation, and improvements to customer operations.
About this role
Connect strategy with execution at USEN Contact Center. Develop business plans, analyze new services and competitors, monitor KPIs and support alliance or M&A strategy.
Work extends into operational improvement, cost reduction and adoption of AI or business tools. Requirements emphasize data analysis, clear communication across executives and operational teams, and the ability to structure ambiguous problems. Previous strategy or project-management experience is welcome.
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