Partners with Account Executives on opportunities, designing solutions, delivering demos and workshops, and managing proof-of-value evaluations across cloud and observability technologies.
About this role
Datadog is hiring a Customer Success Associate in its Commercial Customer Success team in Tokyo. The associate focuses on long-term strategic relationships across a high volume of customers, drives product adoption, finds growth opportunities and supports retention.
The associate identifies target opportunities, manages the full sales cycle and builds relationships, and handles requests from the accounts in their book of business, such as technical support escalations, billing questions and documentation or enablement requests. The person adjusts account strategy to different customer needs, advises customers so they use the product effectively, watches usage trends to spot renewal risks, and works with support, product, finance and legal teams. Associates follow a defined methodology to identify each customer's needs and explain the value of Datadog.
Applicants need zero to two years of experience in a customer-facing account role and a wish to build a career in Customer Success, strong written and spoken communication with good attention to detail, experience negotiating contract terms and overcoming pricing objections for upsell and cross-sell, and a customer-minded, relationship-focused approach.
This is an AI-generated summary of the employer's original posting — details can be incomplete, out of date or simply wrong. Always confirm everything on the official posting before applying.
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