Technical Customer Success Manager, Associate/Senior Associate

The Technical Customer Success Manager helps Salesforce customers realize value from their platform investment. In Customer Success, the role uses technical, product, and industry knowledge to coordinate internal resources and align Salesforce capabilities with customer priorities. Responsibilities include understanding customer goals and capabilities, recommending ways to advance business and technology objectives, and explaining Salesforce cloud features in the context of adoption. The Technical CSM applies platform knowledge to customer priorities and roadmaps, translates product updates, incidents, and end-of-life information into customer value, and advises on organizational strategy, governance, and change management. The role also identifies risks to customer goals and coordinates mitigation with account teams. Applicants need at least three years of experience in customer success, technology consulting, enterprise architecture, technology-solutions development, or support engineering. They should bring passion for customer success and trust-centered conduct, and be able to perform effectively in uncertain, fast-changing environments.