Lead inside-sales planning and operations for freee’s SaaS products, develop team members, manage hiring and performance, and improve customer handoffs with marketing and field sales.
About this role
This Financial BizOps role sits in freee’s Fintech business, supporting FREENANCE and related factoring services as transaction volumes grow. It manages receivables recovery and helps strengthen operations for the expanding service.
The core work covers overdue factoring and credit-card receivables: contacting users, negotiating recovery, coordinating with lawyers, and assisting with legal documents and procedures. It also visualizes collection data, proposes efficiency and automation using AI tools, structures procedures, and manages operational knowledge. Named tools include Google Sheets or Excel with VLOOKUP, IF, and pivot tables, as well as Salesforce, Zendesk, and Slack.
Applicants need at least three years of receivables management and collection experience at a financial institution, intermediate-or-higher spreadsheet experience, experience improving operations with AI, data, or CRM tools, and experience using Salesforce, Zendesk, or Slack or learning such tools quickly.
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