GO App Service Operations and Business Process Planning

GO Inc.

Operations

Payments

Logistics

About this role

This role sits in the operations group for GO App services provided to taxi operators. It supports the products and services that take an operator from agreement through service operation, focusing on payment merchant screening and the shipment of in-vehicle devices and payment equipment. The work includes helping launch new services and improving the quality, stability, and efficiency of existing processes.

The person will manage case progress, customer information, screening workflows, and internal operating processes from planning through execution. They will coordinate shipment-related server data, delivery plans, materials, and warehouse contractors, and align with planning, external relations, and customer experience stakeholders. The required background is operational experience involving internal and external coordination, ownership of designing and improving work through execution, and the ability to perform precise, prompt operations.

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