Lead enterprise customer strategy and cross-channel AI projects, coordinating stakeholders from requirements through delivery, adoption, and account expansion.
About this role
This role is responsible for inside-sales and BDR activities that support continued business growth. The work begins with selecting target customers and collecting prospect information, rather than simply contacting a pre-existing list. The role focuses especially on enterprise companies and also approaches B2C companies with marketing challenges.
Daily responsibilities include designing and executing approach strategies for target industries, researching prospective customers, contacting them by email and phone, explaining Mico’s services, hearing their needs, and securing business meetings. The role also reviews and improves calling quality, including talk scripts and calling times, and helps plan and execute team sales strategies. Account-specific outbound approaches are developed based on research and customer information.
The position belongs to the Sales Headquarters, which includes inside sales, field sales, alliance sales, and sales strategy functions. The inside-sales organization has separate inbound and outbound teams. The role works with the marketing, sales, and customer-success teams, with members organized by target area to develop markets. Future progression as a team leader or manager is expected.
The products support business marketing and customer communication. Mico Engage AI is a communication platform covering customer acquisition from websites, data-based personalized messaging, one-to-one customer support, and integration with other systems. Mico Voice AI provides automated calling using AI-generated humanlike voice. BizClo is an enterprise solution built around one-to-one LINE business chat, including free use of the chat function and resolution of account handoff issues. Micomii is a LINE membership-card service for restaurants that supports membership ranks, stamp programs, benefits, and customer-data management and analysis.
The work location is discussed with the applicant. Depending on the duties, the role uses a flexible combination of remote work and office attendance, with an average office attendance of approximately two days per week. The listed bases are in Kita Ward, Osaka City, and Minato Ward, Tokyo.
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