Operations Center Head Candidate for a New Bank

This role supports the preparation and launch of a new digital bank being established through a partnership involving Money Forward, Sumitomo Mitsui Financial Group, and Sumitomo Mitsui Banking Corporation. The position is an initial setup role for the bank’s operations center, which will serve as its back-office operations function.

The successful candidate will lead the establishment of the operations center during the bank-opening preparation phase and oversee its overall operation after launch. Responsibilities include overall management of the center, operational administration, management of risk and legal or regulatory responses, promotion of UAT (user acceptance testing), preparation of operating manuals, and supervision of employee training. The role also requires making decisions and giving directions during unexpected incidents, as well as managing the organization and building the operating structure.

Required experience includes organizational management of an operations center or similar function in a bank and experience as a center head. Practical experience at an online bank is desirable. Experience creating operating manuals and building administrative workflows is also preferred.

The role is suited to someone who can use prior banking experience to develop new operating practices, adapt to a rapidly changing environment, identify issues independently, and propose and implement solutions. The posting also expects the person to advance projects while communicating smoothly with diverse stakeholders and to contribute to the output of the wider team and company.

Employment is as a full-time employee of Money Forward, with planned secondment to the new company. The position is based at the company’s office in Shibaura, Minato-ku, Tokyo, and requires attendance five days per week. Working hours are 9:00 to 18:00 with a 60-minute break; the schedule and break may be moved earlier or later depending on the work, and work beyond scheduled hours may occur. The probationary period is three months from the joining date.

Annual compensation is a monthly-salary package of 8,000,000 to 13,008,000 JPY. The stated fixed allowances include 45 hours of statutory and non-statutory overtime and 40 hours of late-night work. A high-performance bonus may be paid to highly rated employees based on half-year evaluations, although it may not be paid depending on company performance.

Holidays include Saturdays, Sundays, national holidays, annual paid leave, three summer-leave days, two winter-leave days, and year-end and New Year leave from December 31 through January 3. Benefits include social insurance, a neighborhood housing allowance, a nearby moving bonus, a rent deduction program, health and gynecological examinations, influenza vaccination, book-purchase assistance, a corporate defined-contribution pension, an employee stock ownership plan, and discounts on contracted rental brokerage, housekeeping, babysitting, and online English-school services.

The selection process may include an informal interview and document screening, followed by two or three interviews and a final selection. A reference check may be conducted around the interview stage before or after the final interview. The work location and job duties may be changed to locations and duties designated by the company. Smoking is generally prohibited indoors, with a smoking room available.