Lead inside-sales planning and operations for freee’s SaaS products, develop team members, manage hiring and performance, and improve customer handoffs with marketing and field sales.
About this role
This role sits in freee’s centralized operations organization, which manages administrative work across its products: contract renewals, billing, quotations, subsidy work, customer-support administration and agency middle-back operations. The team combines stable daily operations with planning and structural improvement.
The hire will maintain service levels, analyze causes, standardize or automate procedures, set improvement priorities and OKRs, design operations for post-merger integration and new services, redesign models across teams and systems, and define system requirements with engineers. AI, low-code tools, AI agents and LLMs are named approaches to automation. Applicants must have either launched, stabilized and improved a middle-office operations team covering work such as contracts, billing, order handling or customer-support administration, or owned an improvement project from problem definition and prioritization through execution and impact verification.
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