Lead inside-sales planning and operations for freee’s SaaS products, develop team members, manage hiring and performance, and improve customer handoffs with marketing and field sales.
About this role
This project manager works in freee's HRBPaaS business unit, designing the delivery model for services that combine SaaS and BPO. The focus is redesigning customer business processes rather than operating a fixed outsourcing procedure; the service model is still being established and scaled. The role bridges customers and an operations center. It maps current workflows through customer interviews, designs target processes using SaaS and AI agents, and establishes repeatable delivery through operating procedures, manuals, and validation. It also tests how AI can be applied in actual operations, leads onboarding, monitors service after launch, and drives process improvements. Delivery insights are fed back into products such as freee HR Labor. Applicants must have at least two years of either customer success experience at a SaaS company or experience in BPO or SaaS operations. They must also have either management experience or experience in planning or business-process design.
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