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Service Desk Leader

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Full-time

Japanese?

Help Desk

Operations

Tech Support

Lead the service desk operations for corporate IT and general affairs, focusing on incident management and service request processes.

About this role

TIER IV operates a corporate-IT and general-affairs service desk for all employees, with an ITIL-based service-operation structure (incident, service-request, and change management) built on a ticket system and chatbot automation. As a Service Desk Leader you raise service quality to the next stage — improving completion rate and lead time, leveling up the team's skills, and strengthening the structure. Full-time (seishain, no fixed term); fully smoke-free workplaces; Tokyo (Kitashinagawa), including telework.

Job details

Location
Tokyo
Employment
Full-time
Japanese
Japanese
Posted
2026-07-07
Category
Business & Corporate Roles

About TIER IV

TIER IV is a company focused on developing autonomous driving technology and solutions. They are based in Japan.

All TIER IV jobs & company profile →

Company details

Size
Startup
Founded
2015
HQ
Nagoya, Japan
Employees
201–500
Industry
Autonomous Vehicles · Robotics
Funding
Series B
Website
tier4.jp

AI-generated overview — may be incomplete or wrong, so don't rely on it fully.

This is an AI-generated summary of the employer's original posting — details can be incomplete, out of date or simply wrong. Always confirm everything on the official posting before applying.