Lead business development and project management to provide TIER IV products to domestic and international customers and partners.
About this role
This service-desk leader manages corporate IT and general-affairs support for TIER IV employees. The role improves ticket-based operations, team capability and IT/security controls.
Work covers SLAs and KPIs, incident triage and escalation, root-cause analysis, first-line staff development, and chatbot/FAQ self-service. The leader develops ITIL processes and service roadmaps, measures employee satisfaction, supports ISO 27001 controls and audits, and reports service performance.
Applicants need at least five years in an IT service desk or corporate IT operations, administration of SaaS tools such as kintone, Slack or Google Workspace, and at least three years leading teams of three or more. Basic access-control, incident and risk-management knowledge, structured problem-solving and prioritization skills are required. Business-level Japanese is needed for internal communication, reports and manuals.
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