Support Service Cloud sales by assessing customer needs, shaping solution architectures, configuring tailored demos, resolving technical objections, and preparing proposals.
About this role
This role sits in Professional Services Operations within the post-sales Customer Success organization and supports sales activity for Signature Success Plan, Salesforce’s comprehensive customer-success support program. It works between sales representatives, sales strategy, and global operations teams to keep opportunity processes consistent.
The work includes managing Signature opportunity data, correcting incomplete records, maintaining approval workflows, handling errors, and guiding stakeholders through submissions. It also onboards and retrains sales representatives, operates quoting tools, participates in global UAT, communicates releases, gathers feedback, localizes sales-program materials, supplies targeting data, and advises on policy handling and escalation. Required qualifications are 3–5 years in business operations, sales operations, or comparable operations; practical experience with sales-process data or approval workflows; stakeholder coordination; business-level English and fluent Japanese; and adaptability to changing requirements.
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