Supports Payments clients after implementation by handling service requests, investigating operational issues, coordinating resolutions, and improving service efficiency and client experience.
About this role
This intermediate-level role sits within the Customer Service function, supporting external clients and coordinating with internal teams to resolve service issues. It manages a portfolio of high-profile clients as their main contact, identifies service needs and gaps, and works with cross-functional partners to deliver accurate, timely outcomes. The analyst monitors transaction execution, identifies process improvements, and tests new features and functions. The work also includes regulatory, audit and control assessments, preparing reports for internal or external distribution, contributing to short- and long-term projects, and assessing risk and escalating control issues. Collaboration with regional and global partners supports client requirements. Applicants need a bachelor’s degree or equivalent experience. The posting also calls for clear written and verbal communication, aptitude with reporting tools and applications, organizational skills, and the ability to deliver results in a fast-paced, goal-oriented environment.
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