Supports external clients by investigating service issues, coordinating with internal teams, analyzing needs, communicating resolutions, and maintaining client relationships.
About this role
This intermediate operations analyst supports post-implementation service for Payments products, serving as a primary contact for assigned clients and internal stakeholders. The work includes managing inquiries, service requests and escalations, investigating operational issues, and coordinating timely resolutions with Operations, Product, Technology and other teams. The analyst examines inquiries to identify root causes, recommends solutions and supports process improvements, while communicating service incidents and resolution progress. The role also contributes to reducing recurring inquiries, improving service efficiency and client experience, and maintaining relationships through proactive engagement. Applicants need 0–2 years of relevant experience, computer proficiency, clear and concise written and verbal communication, investigative and analytical ability, and the ability to present concepts and influence change. A bachelor's degree or equivalent experience is required, along with a consistent focus on high-quality customer service, client relationships and quality results.
This is an AI-generated summary of the employer's original posting — details can be incomplete, out of date or simply wrong. Always confirm everything on the official posting before applying.
Similar jobs
Supports institutional clients as their primary service contact, resolving issues, coordinating timely transactions, improving processes, testing features, and preparing control and audit reports.
Supports strategic enterprise customers on security and Red Hat platforms through monitoring, incident response, technical reviews, patching, troubleshooting, and advisory work.
Support existing clients in improving conversion rates and provide operational assistance. Manage customer success team and optimize workflows.
Responsible for guiding AWS customers in their cloud journey, ensuring effective collaboration across teams to deliver outcomes.
Handles customer billing and collections inquiries, manages an assigned invoice portfolio, supports cash application and AR activities, and coordinates internal teams.