Support Service Cloud sales by assessing customer needs, shaping solution architectures, configuring tailored demos, resolving technical objections, and preparing proposals.
About this role
The Credit & Collections Analyst sits in Finance and reports to the AR Operations Senior Manager for Japan. The role handles post-sales billing and collections, responding to customer inquiries and coordinating with Sales and internal departments. It covers invoicing, payment terms and schedules, contract management, account cancellations and reductions, and escalation of unresolved issues.
The analyst manages an assigned collections portfolio and initiates communications to support timely invoice payment. The role assists with month-end cash application, AR management, write-offs and reporting, and participates in cross-functional global projects. Applicants need attention to detail, decisive judgment, initiative, independent working ability, and the ability to understand customer requirements, tailor responses, manage high case volumes, and deliver accurate work to deadlines. Intermediate or higher MS Excel proficiency is required.
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