Customer Success, Food License Sharing

This customer success role supports restaurant partners using the FoodShare food license-sharing service. Responsibilities cover the period from post-implementation onboarding through ongoing consulting to improve partner sales and feedback to the product team.

The role proposes and helps execute measures based on data to maximize partner revenue. Duties include proposing additional food brands through upselling and cross-selling according to each partner’s location, customer base, and operating conditions. It also supports registration and operations on delivery platforms including Uber Eats, Demae-can, and Wolt.

Additional responsibilities include proposing, analyzing, and verifying the effectiveness of advertising campaigns within delivery platforms. The position also advises restaurants on introducing brands for in-store sales, proposes measures to increase sales, and provides promotional support.

Required experience includes practical experience in customer success or customer support, or experience in account development sales or consulting sales for existing customers. The posting also requires strong communication and stakeholder-engagement skills, basic computer skills including numerical management with tools such as Google Sheets, and a strong interest in food businesses or the food-tech field. SQL or BI-tool data analysis skills and team management or leadership experience are welcomed.

The CX team operates with a small staff in coordination with the sales division, and the successful candidate will work as a core member. The business operates virtual restaurant and food license-sharing services and describes WannaEat as a food-tech startup. The service offers more than 60 food brands for restaurants starting delivery services.

The position is full-time and based in Shinagawa, Tokyo. It uses a flextime system without core hours; the reference schedule is 10:00–18:30, with a standard working time of 7.5 hours per day and a 60-minute break. The annual holiday entitlement is 125 days, with Saturdays, Sundays, and public holidays off. The role allows approximately one to two remote-work days per week in a hybrid arrangement. Benefits include social insurance, transportation costs, a Remote Worker allowance, paid leave, company welfare programs, and defined-contribution pension arrangements. Annual compensation is ¥4,000,000–¥6,500,000, with the annual amount paid in 14 installments and 25 hours of deemed overtime included in the monthly amount.